Expert Documentation, Instructional Design & Knowledge Management
The Problem
Your business runs on "tribal knowledge" trapped in your experts' heads. Your existing training content is outdated or inaccurate, and your process documents are a mess—if they exist at all.
This creates massive risk and inefficiency. Every new hire, new process, or new system creates a time-consuming fire drill. You are stuck with:
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Onboarding Issues
Inconsistent, slow, and frustrating onboarding.
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High Error Rates
High error rates because teams are following different (or no) processes.
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Compliance Risk
Serious compliance and audit risks from undocumented procedures.
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Time Wasted
Wasted time as managers are forced to re-explain the same things over and over.
My solution
I am a one-stop-shop for building your entire "content and knowledge ecosystem." I partner with your Leadership Teams & subject matter experts to extract their knowledge and then transform it into two critical assets:
A Centralized Source of Truth: Clean, clear, and accessible process documentation (SOPs) and knowledge management systems (like SharePoint) that become the backbone of your operation.
Engaging Learning Content: Modern, effective training materials that your team will actually use—from interactive e-learning and videos to advanced AI-powered support tools.
I handle the entire process, from discovery and rapid workflow sessions to content creation, infrastructure design & implementation.
Services Included
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Reviewing your existing content library and documentation to identify gaps, risks, and outdated information and facilitating sessions with your SMEs to capture and map current processes quickly and accurately.
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Writing clear, concise, and easy-to-follow Standard Operating Procedures (SOPs) for any business function.
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Designing and building the central "home" for your documentation & training material, from SharePoint site architecture to modern knowledge base platforms.
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Developing comprehensive facilitator guides, participant workbooks, and slide decks (PPTs).
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Creating engaging "how-to" videos, quick-reference guides, and support articles.
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Designing and building interactive, SCORM-compliant courses for your LMS. Proficient in the following authoring tools: Articulate 360, Adobe Captivate, Camtasia, GOMO Learning, Elucidat, 7 Taps.
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Creating in-app walkthroughs and support for tools like Salesforce, Field Service or your proprietary application.